Help Center

How can we help?

Guides and answers to get the most out of LoboTrack Mail.

Getting started

Install the extension, connect your mailbox and send your first tracked email.

Install the LoboTrack extension for Gmail

How to install LoboTrack Mail from the Chrome Web Store, sign in and link your mailbox to send tracked email from Gmail.

Connect your Gmail account

What you authorize when you link your Gmail mailbox to LoboTrack, why those permissions are needed, and how to revoke or reconnect.

Send your first tracked email

Compose from Gmail with the LoboTrack bar or from the web panel, and learn to read the double check and the campaign states.

Tracking and statistics

How opens and clicks are measured, and how to read your results.

How open and click tracking works

The tracking image, the measured links and the access log, with their honest limitations - what can be known and what cannot.

Lists and unsubscribes

Unsubscribe options, subscriber lists and how to protect your sender reputation.

The unsubscribe header and the link in the body

A list's two unsubscribe paths are independent decisions - the one-click header and the visible link in the email. What each one does and how to choose.

Account and plans

What each plan includes, how licenses work and the free plan watermark.

Plans and limits

What the Free plan includes, what changes with a paid plan, and how licenses and the daily sending limits work.

The watermark in your emails

What the «tracked by LoboTrack» mark at the bottom of emails is, when it appears and how to remove it with a paid plan.

Troubleshooting

Answers to the most common questions about results and sending.

Why do I see an open right after sending?

Opens a few seconds after sending are usually the Gmail proxy downloading the image automatically. What they are and how LoboTrack filters them.

Can't find what you're looking for?

Write to us and we will get back to you as soon as we can. Tell us what you were trying to do and what happened.

Email support Open LoboTrack